Hospitality industry must propel S'pore service standards

I am glad that the government is taking action to encourage our hospitality sector to improve their service standard. It is especially important that something is done especially since in the recent years, Singapore has been attracting more and more tourists. As the hospitality industry is the forefront industry which deals with tourism, there is a certain service standard that needs to be met. In order for Singapore to continue attracting tourists and for them to have a pleasant impression of our country, the service standard definitely needs to be improved.

Also, I find what Jalee Sulaiman did by going the extra mile really admirable. The fact that he took the initiative himself to accommodate his guests such that they were impressed and returned again showed the kind of attitude that more civil servants here should adopt. It leaves a lasting impression and reflects well on Singapore’s hospitality industry.