I am glad that Singapore is trying her best to improve the service standard in terms of hospitality. Hospitality industry has indeed become a very competitive industry worldwide. In order to outshine their competitors, companies need to put in extra effort to reach out to their customers. Being the best is not enough; to attract more tourists we must be best of the best. Going for the extra mile is the first step to achieve this.
However, I find it impossible to serve each guest like how Jalee did. Doing so is impractical, time-consuming and waste of manpower. Government needs to think of better ways to propel the country's service standards to greater heights.
http://www.channelnewsasia.com/cna/cgi-bin/search/search_7days.pl?status=&search=hotels&id=1067237
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